our Booking policy

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• IF YOU MISS YOUR APPOINTMENT DUE TO FAILURE TO READ EVERYTHING BELOW INCLUDING WHERE THE ADDRESS IS LOCATED, YOU WILL HAVE TO RESCHEDULE *

• ALL APPOINTMENTS WILL BE DONE VIRTUALLY ON ZOOM UNLESS A SITTING IN PERSON APPOINTMENT HAS BEEN BOOKED AND CONFIRMED STARTING MARCH 2025.

• NO CASH PAYMENTS ARE ACCEPTED FOR THIS SERVICE. PLEASE SEE THE ACCEPTABLE PAYMENT OPTIONS BELOW.

• NEW CLIENTS(1ST YEAR BEING SERVICED BY US.) MUST SUBMIT THE DEPOSIT AND ALL DOCUMENTS 5 DAYS PRIOR TO YOUR APPOINTMENT OR IT WILL BE RESCHEDULED 

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-PLEASE BOOK UNDER YOUR ACCURATE EMAIL, PHONE NUMBER, AND REAL NAME (SO YOU CAN BE REACHED IF ANY CHANGES AND IDENTIFIED IN THE CLIENT )

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*** [PAY ATTENTION TO THIS BELOW PLEASE] ***

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PLEASE VISIT THE CLIENT HUB FOR OUR FAQS TO GET INFORMATION ON PRICING, POLICY AND PROCEDURES PAYMENT OPTIONS(PAYMENT PLANS OFFERED ON OUR WEBSITE AND IN-HOUSE CREDIT OPTIONS AVAILABLE TO LOYAL CUSTOMERS), DISCOUNTS, GIVEAWAYS, WHAT DOCUMENTS YOU NEED TO FILE, HOW TO SEND YOUR TAX DOCUMENTS TO US, ETC.

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VISIT CLIENT HUB HERE FOR OUR STEP BY STEP GUIDED LINK TO OUR POLICY AND PROCEDURES, INTAKE

FORM TO UPLOAD DOCS, AND FAQS: https://linktr.ee/klassykokoservices

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PLEASE MAKE SURE YOU HAVE ALL OF YOUR DOCUMENTATION IN ORDER AND ACCESSIBLE PRIOR TO YOUR APPOINTMENT AND DURING YOUR APPOINTMENT. PLEASE MAKE SURE YOU HAVE ALL THE QUESTIONS YOU WOULD LIKE TO ASK READY SO WE CAN DISCUSS THEM ALL WITHIN YOUR APPOINTMENT TIME. FEEL FREE TO EMAIL ME IF YOU HAVE QUESTIONS ON WHICH SERVICE SPACE YOU SHOULD BOOK UNDER OTHERWISE WE WILL GO OVER IT UNDER WHAT YOU HAVE BOOKED AND IF I HAVE TIME TO DISCUSS MORE WITH YOU IN THAT ALLOTTED TIME THEN WE WILL AND I WILL QUOTE YOU THE DIFFERENCE IN PRICE AT THAT TIME OR IF TIME DOES NOT PERMIT THEN YOU WILL HAVE TO REBOOK OR CHOOSE TO RESCHEDULE PRIOR TO THE APPOINTMENT.

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• WHEN BOOKING I DO REQUIRE THAT YOU ARE ON TIME. I HAVE A STRICT NO-LATE POLICY. I HAVE OTHER CLIENTS WHO ARE WANTING TO BE SERVICED JUST LIKE YOU.

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• I HAVE A 5-MINUTE GRACE PERIOD ONLY THIS INCLUDES SAME-DAY APPOINTMENTS AS WELL. ANY TIME PAST 5 MINUTES YOU WILL NEED TO RESCHEDULE NO EXCEPTIONS WHATSOEVER. ( IF YOUR APPOINTMENT IS AT 8 A.M. AND YOU ARRIVE AT 8:06 A.M. YOU WILL HAVE TO RESCHEDULE) NO EXCEPTIONS. IF I’M ABLE TO TAKE YOU (NOT GUARANTEED) THERE WILL BE A $25 LATE FEE ADDED TO YOUR REMAINING TOTAL

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•THERE IS A NON-REFUNDABLE RETAINER FEE NO EXCEPTIONS. IT CAN HOWEVER BE TRANSFERRED TO A NEW APPOINTMENT DATE UP TO ONE TIME. IF YOU NEED TO RESCHEDULE, DO NOT CANCEL, SELECT THE RESCHEDULE BUTTON IN YOUR CONFIRMATION EMAIL OR YOU WILL HAVE TO REBOOK WITH A NEW DEPOSIT

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• IF YOU “NO CALL NO SHOW” YOUR APPOINTMENT YOU WILL HAVE TO REBOOK FOR ANOTHER APPOINTMENT AND YOU WILL LOSE YOUR PREVIOUS PAYMENT NO EXCEPTIONS YOU HAVE UP TO 48 HOURS TO YOUR APPOINTMENT TIME TO CANCEL WITH NO PENALTY. AFTER THAT YOU WILL BE CHARGED 50% OF YOUR SERVICE TOTAL.

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• PAYMENT OPTIONS ACCEPTED: BUSINESS APPLE PAY- (757) 837-1908, BUSINESS CASH APP- $KLASSYKOKOSERVICES, INVOICE BY REQUEST ONLY, OR ONE OF THE AVAILABLE PAYMENT OPTIONS ON OUR WEBSITE AT CHECKOUT.

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• IF YOUR DEPOSIT PAYMENT HAS NOT BEEN VERIFIED WITHIN 24 HOURS PRIOR TO YOUR APPOINTMENT YOUR APPOINTMENT WILL BE CANCELLED AND YOU WILL HAVE TO REBOOK AND SEND PAYMENT.